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Shipping & Returns


All orders placed by 11am weekdays will be processed and shipped the same business day.  Orders placed after 11am will be shipped the following day.

All standard shipping orders will be shipped using Australia Post.  

A flat rate of $10 applies to all orders under $150.

Exchanges & Returns

At Poppy & Lola we want you to LOVE your purchase.

We allow return of items within 10 days of the products being received for exchange or store credit.  We will exchange when the products are still available.  In cases of the product being sold out will are happy to offer a store credit.

Items returned must be returned with all packaging and designer garment tags still attached.  Returned items must not have been worn, washed, damaged or altered from the original state.  

Only full priced items may be returned.  

Please contact us by emailing

Faulty Item Returns

We aim to provide products of the highest standards.  Each product has been thoroughly checked prior to shipping.  In the unlikely event that you believe a product to be faulty we are happy to repair, replace or refund in case of a manufacturing fault.  Please contact to have your return assessed.  Please include photos of fault in email to assist with this process.

How to Return Your Purchase

To return a product, please contact via email prior to returning product at 

Please send your returns to: 

Returned Goods

Poppy & Lola

20 McCrae Street 

Swan Hill VIC 3585

You will be responsible for shipping & tracking of returned item.

We will contact you when goods are received and update you on the progress of your return.

Thanks so much xx